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About Help. When we're not shipping neat things to you as fast as we possibly can, we're mashing our faces into pillows and screaming. And when we're not doing that, we're helping. We're helping people like you -- people who need help. If you have any questions about anything we do or haven't done, please email them to help@topatoco.com. We take pride in our ability to help the heck out of you in your time of needing help. If you need help by golly we are going to help you and you're going to like it.
Payments. We take all the main credit cards and also Paypal. Due to our insane paranoia and volume of orders, our security settings are set pretty high. When you're on the payment screen, your billing address must exactly match the billing address on your credit card statement, and be sure the country dropdown has your correct country selected. If you're still having problems, you can select the Paypal payment option and check out using their service.
If you're even more paranoid than we are about online ordering, just perform a fake transaction all the way up to the payment screen, print the payment screen, then write a check or money order to TopatoCo and mail it to:
TopatoCo
PO Box 459
Easthampton, MA 01027
Shipping.
We ship everything via USPS because they're really good! And that's why our shipping rates are so reasonable. We put insurance on all really expensive packages and delivery confirmation comes standard with most USA packages.
We ship to every country that accepts USPS packages, even the ones where people talk funny and don't eat 20 hot dogs every day! These packages may take a bit longer because of all the pointless bureaucracy.
You can preview your shipping costs by adding things to your basket and going to the checkout. This places you under no obligation to actually check anything out.
Shipping Times and Stock Info.
If the item is shown In Stock it usually ships out within a week but closer to 2-4 business days.
If the item is shown Reprinting odds it's down at Kurt's in Connecticut, waiting for ink to be put on it, and when you order during this time you get right to the top of the queue for a nice, freshly-printed shirt with that new-shirt smell. There can up to a 14-day delay on those but most of the time it's a lot quicker. Email us ahead of time if you need something for a specific time or event.
Items that aren't apparel items (i.e. books, prints) can be assumed In Stock unless otherwise indicated.
Remember, if you're ordering several items in the same order and one of the items is reprinting, the entire order will be shipped when the Reprinting item(s) arrives.
We send e-mail shipping confirmations whenever something ships out. The emails come from help@topatoco.com so be sure that address doesn't go to your spam box. Once you get the email confirmation, shipping to United States takes 2-3 days. Canada and all other destinations can take up to six weeks depending on how serious the customs agent is. It can (and most times it does) take as short as a 7 days. If it's been more than four weekslet us know and we'll begin the reshipping process.
Print Quality.
Kurt is a screenprinting master and he's been printing our shirts for years. We've used quite a few screenprinters and he's the only one who doesn't have a restraining order against us.
It works like this. If you got the wrong thing and it's our fault, let us know and we'll apologize about a million times and then ship the correct thing to you as fast as we can, along with a paid return shipping label. If you're not in the USA, most of the time we'll just let you keep the wrong item and ship the right one to you.
 If you got the wrong thing because you accidentally ordered the wrong thing or size, we'll be happy to send an exchange, but shipping's on you -- $5 USD per item USA, $8 per item International. That's what these buttons are for. They cover the fee and let us know to be expecting a package from you.
Then mail the original shirt along with a note indicating your original order number or other identifying feature to:
TopatoCo
116 Pleasant ST STE 247
Easthampton, MA 01027
Please make sure you don't wash or get anything gross on the shirt you might possibly intend to return. We have a Dirty Shirt Hall of Fame and we will make fun of you.
Heavier items require more postage. Please email us for details about those.
Sizes of Things.
Not all of TopatoCo's shirts are printed on the same type of shirt. A Men's Medium Whale Shirt on Hanes Beefy-T is not the same size as a Men's Medium Preenactment Shirt. However, on each shirt page we've indicated the company and style of the shirt it's printed on. Here are some guides but be sure to visit the manuafacturer's sites for more details.
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American Apparel Mens/Unisex Model 2001. Organic equivalents are the same size.
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XS
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S
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M
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L
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XL
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2XL
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3XL
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Chest (inches)
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30-32
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34-36
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38-40
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42-44
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46-48
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48-50
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50-52
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Waist (inches)
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28-30
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30-32
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32-33
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33-34
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36-38
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40-42
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44-48
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Chest:
Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.
Waist:
Measure around natural waist with a loose tape.
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Men's Fruit of the Loom, Gildan, and Hanes Beefy-T
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YOUTH-L
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S
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M
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L
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XL
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2XL
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3XL
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Body Width (inches)
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17
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18
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20
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22
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24
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26
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28
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Body Length (Gildan and FTL) (inches)
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26
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28
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29
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30
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31
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32
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33
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Hanes Body Length (inches)
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25
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27
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29
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30
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31
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31
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32
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American Apparel Ladies Model 2102. Organic equivalents are the same size.
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XS
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S
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M
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L
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XL
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2XL
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Size
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0
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0-2
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4-6
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8-10
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12-14
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16-18
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Chest (inches)
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28-30
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30-32
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32-34
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36-38
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40-42
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44-46
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Waist (inches)
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20-22
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23-24
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25-26
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27-28
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33-35
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36-38
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Chest:
Measure under arms around the fullest part of the bust. Be sure to keep tape level across back and comfortably loose.
Waist:
Measure around natural waist with a loose tape.
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American Apparel Mens/Unisex 5495 Hoodie
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XS
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S
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M
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L
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XL
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2XL
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3XL
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Chest (inches)
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30-32
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34-36
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38-40
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42-44
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46-48
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48-50
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50-52
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Waist (inches)
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28-30
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30-32
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32-33
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33-34
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36-38
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40-42
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44-48
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Chest:
Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.
Waist:
Measure around natural waist with a loose tape.
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Men's Gildan and Fruit of the Loom Hoodies
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S
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M
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L
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XL
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2XL
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3XL
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Body Width (inches)
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20
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20
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22
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24
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28
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30
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Body Length (Gildan and FTL) (inches)
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27
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28
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29
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30
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31
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32
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