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Knowledgebase : Other Frequently Asked Questions
     
If you are submitting a ticket or email with an attachment we have a total attachment limit of 12MB. Please make sure any pictures you send are sized so they're cumulatively smaller than this. If attachments are bigger than 12MB they will get stuck in the...
Leaving comments on FAQ/Knowledgebase Articles is not the same as filling out a ticket. We are unable to respond to them. If you have a question, please open a support ticket [1]. Links: ------ [1] http://topatoco.com/help/index.php?/Tickets/Submit
If a size says "Reprinting" it's already on order. Restocks take about two weeks depending on the shirt. We announce on our twitter [1] and blog [2] when things arrive but do not know which things are ready until the day we get them. The (mens) shir...
That's terrible! In most cases, these are caused by a typo somewhere. Double-check that all your payment and shipping info is correct. If you are feeling particularly intrepid, you can look up the meaning of any error code generated by our payment system ...
We come up with a hundred good ideas every day. Once we put something out to pasture, it's gone. Impermanence. It's a lot like life. All the more reason to get something today. Next month it might be gone. Please note that leaving comments o...
So we sent you some awesome stuff! But somewhere in the process, dark forces rose from the depths and damaged your awesome stuff! This is horrible. And we will not abide by it. If your items arrive damaged, just send us a note on the help desk. If...
We've tried to offer help by telephone support before, we really have. But the phone rings all day with fans who want to speak to our artist friends. While we appreciate the enthusiasm, this unfortunately prevents us from offering support by phone. We a...
Say your boss won't let you wear t-shirts to work, even though you don't work with the public in any way. Also, he keeps trying to sell you magazine subscriptions for his kids even though, like, what is this? A doctor's office? People don't even read m...
When an item goes to Reprinting status, we place an order for a new run. That usually takes about two weeks to complete. We currently have no mechanism to inform you specifically when things will arrive, so follow us on the Twitter [1] or Tumblr [2] or ge...
Our mailing address is TopatoCo 14 Industrial Parkway Easthampton MA 01027 support@topatoco.com Because we're super awkward and since if you have a business phone listing you get 150 solicitation calls a day, we prefer to avoid the telephone. We ...
TopatoCo carries merchandise exclusively for established, original, independent internet creators with a proven record of solid updates and a considerable existing audience. If you think this is you, go here to read more about our selection process!
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